Nood apologises for 'summer sale' pricing
Thursday, 22 November 2018
Homewares store nood has been caught out by a summer sale gone wrong.
It said the sale, which went live at midnight on Wednesday, had included pricing errors.
Were you one of the customers who tried to bag a bargain? Email newstips@stuff.co.nz
Among them were dining table that were normally $1599 and should have been on sale at $799 instead advertised at $24.49, and art works that should have been $299.99 advertised at $4.99.
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About 130 shoppers tried to take advantage of the accidental bargains.
There were also coffee tables normally for sale for $239 selling for $3999 and bean bags for $1499.
'We had a technical glitch with our pricing information and quickly corrected it this morning,' says Jo Randall, nood general manager.
'We are contacting everyone who made a purchase based on incorrect pricing. Unfortunately we can't honour the incorrect low prices they saw.
'We're really sorry this happened. We all love a good bargain but this was just too good to be true,' she said. 'We are offering a gift voucher to every customer who placed an order at the incorrect price.
'Nood does take this issue seriously and contacted the Commerce Commission this morning to advise them of the error.'
Randall said it had updated the terms and conditions shown on its website.
'While nood was adequately protected under its previous terms (it is not liable for any failure to supply), nood felt that its messaging about incorrect pricing could have been clearer. This aspect of its terms has been clarified to say that nood will not honour any incorrect pricing.'
In cases of a genuine price mistake, retailers do not have to honour the deal.
This is not the first time such a mix-up has happened.
In 2015, Harvey Norman was left red-faced when furniture was sold well below the intended price in its 'biggest ever retail sale'.
Customers bought furniture, including table sets and three-piece lounge suites, for a few hundreds dollars or less, but were later told product prices were wrongly advertised.