Xero apologises for five days of platform disruption for customers
Monday, 11 May 2026
Xero chief executive Sukhinder Singh Cassidy has officially apologised to users of the ASX-listed accounting platform for five days of disruptions that have impacted the platform’s core functions.
Last week, the product experienced a major global disruption when a product release caused some core functions to stop working. A rollback of the release restored services, although some users continued to experience login difficulties for a few days afterwards.
Although fixes have been put in place, customers were still experiencing problems late last week and yet another fix is in place. Particularly affected are API customers - a business or developer using an Application Programming Interface to connect Xero to other software systems.
Tonight, Singh Cassidy messaged users to apologise on behalf of the entire Xero leadership team for “disruptions you have experienced on our platform over the last five days.
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“I know it has been incredibly frustrating for many of you and and not the experience we strive for at Xero,” she said.
“Some of this has been on our side and some due to third party platforms that we rely on. Either way, for all of you that have deadlines to meet and the pressure of hitting those deadlines, where you rely on Xero to help you get your work done, this is unacceptable.
“The trust you place in Xero to run your business is something we do not take for granted.
“We are working hard right now on determining the root cause of these issues and most importantly what we must to avoid this in the future.”
Tonight Simon Fitzgerald, GM Corporate and Regional Communications, said all systems were now restored and engineering teams would continue to monitor closely.
“Our Status Page at status.xero.com is updated regularly with the latest information. We apologise to our customers for the inconvenience.”
Xero has had a tough time of things lately, with founder Sir Rod Drury constantly in the media following multiple allegations of misconduct.
The company is set to announce its full year results on Friday. It is targeting a long-term goal of more than doubling its 2025 financial year revenue to exceed $4.2 billion by the 2028 financial year.